Terms of service

Online Store at: nitenoon.pl

§1. Definitions

The terms used in these Terms and Conditions have the following meanings:

  1. Consumer – a Buyer who is a consumer within the meaning of the Act of 23 April 1964 – Civil Code (consolidated text: Dz.U. of 2024, item 1061, as amended).
  2. Buyer – an adult natural person (having full legal capacity) or a legal person or an organizational unit without legal personality which the law grants legal capacity, using the Store under the rules set out in the Terms and Conditions with the intention of purchasing Goods in the Store.
  3. Illegal content – pursuant to Article 3(h) of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (the “Digital Services Act”), information that in itself or by reference to an act, including the sale of products or provision of services, is not in compliance with Union law or the law of any Member State that is in compliance with Union law, irrespective of the precise subject matter or nature of that law.
  4. Offer – an announcement prepared and published by the Seller in the Store, which constitutes an offer to sell Goods.
  5. Terms and Conditions – these terms and conditions of the online store at: nitenoon.pl.
  6. Online store or Store – the online store at: nitenoon.pl, operated by the Seller.
  7. Seller – STRIDEINC Spółka z ograniczoną odpowiedzialnością, with its registered office at ul. Nowogrodzka 64/43, 02-014 Warszawa, NIP: 7011222541,
    Phone number: 538 288 689
    Email address: support@nitenoon.com
  8. Goods – the item or items that are the subject of the Offer and consequently the subject of the Contract.
  9. Contract – a distance sales contract for Goods concluded via the Store (electronically, without the Parties being present), between the Seller and the Buyer.
  10. Consumer Rights Act – the Act of 30 May 2014 on consumer rights (consolidated text: Dz.U. of 2024, item 1796, as amended).
  11. User – a Buyer who has successfully registered an Account in the Store in the manner described in these Terms and Conditions.
  12. Order – the Buyer’s declaration of intent to conclude a Contract with the Seller on the terms indicated in the Order, which also constitutes a summary of the subject of the Contract.

§2. General Provisions

The online store available at: nitenoon.pl is operated by STRIDEINC Spółka z ograniczoną odpowiedzialnością, with its registered office at ul. Nowogrodzka 64/43, 02-014 Warszawa, NIP: 7011222541,
Phone number: 538 288 689
Email address: support@nitenoon.com.

These Terms and Conditions set out the conditions under which the Seller provides access to use the Online Store, including the content, tools, and functionalities contained therein, the purpose of which is to enable Buyers to learn about the Goods offered by the Seller, including their prices and availability. The Terms and Conditions also set out the rules and procedure for concluding Contracts with Buyers.

The Buyer may only be an adult natural person with full legal capacity, or a legal person or an organizational unit without legal personality which the law grants legal capacity, who simultaneously meets the conditions set out in these Terms and Conditions.

The controller of personal data processed in the Store in connection with the implementation of the provisions of the Terms and Conditions is the Seller. Personal data are processed for the purposes, for the period, and on the bases indicated in the Privacy Policy published on the Store’s website. The Privacy Policy contains, among other things, the rules for processing personal data, including the bases, purposes, and period of processing of personal data and the rights of data subjects, as well as information regarding the use of Cookies in the Store.

Using the Store, including providing personal data, is voluntary, provided that without providing certain information or consent to specific Store functionalities, the provision of services by the Seller will be impossible or difficult (e.g., conclusion of a Contract, use of the Store).

§3. Rules for Using the Online Store

When using the Online Store, the Buyer confirms that they have read these Terms and Conditions and accepts them in their current form without reservations. Acceptance of the Terms and Conditions is also required to place an Order.

Using the Online Store requires meeting the following technical conditions:

  • access to a computer or other device with an operating system that supports web browsers;
  • access to the Internet;
  • enabled Cookies and JavaScript;
  • for activity in the Online Store via email, the user must have an active and properly configured email account.

While using the Online Store, Cookies are installed in the Buyer’s ICT system, under the rules set out in the Cookie Policy.

It is prohibited to use the Online Store in a way that enables or aims at unauthorized access to the Seller’s IT system, introducing malicious software, unlawful content, or preventing the proper functioning of the Online Store.

Prices of Goods may change without notice.

The Seller may modify the provision of services via the Store at any time.

§4. Placing Orders

The Buyer can purchase Goods offered by the Seller by adding Goods to the electronic cart in the Online Store. Then, by clicking the “Checkout” button, the Buyer is automatically taken to a section requiring the provision of order details. The Buyer is required to provide, among other things:

  • personal data and delivery details;
  • the method of delivery of the Goods;
  • the form of payment for the Goods and delivery.

After entering all of the above data, the Contract between the Seller and the Buyer is concluded on the terms specified in the Order, once the Buyer clicks the “Pay now” button. Clicking this button is deemed confirmation of the Order terms by the Buyer, as a result of which the Contract is concluded at a distance, in electronic form. After the Contract is concluded, an email containing a summary of the transaction will be sent to the Buyer automatically.

The Buyer may use express checkout, which requires creating an account with Shop Pay (under that provider’s terms) or using Google Pay.

The Buyer may obtain additional information about purchased Goods by sending a message to the Seller’s general email address: support@nitenoon.com

The Seller reserves the right to withdraw from the Contract (i.e., cancel the Order), or modify the order (only with the Buyer’s consent), in the event of a technical error concerning the stock level displayed in the Store Offer and an obvious price error of the Goods offered in the Store.

A technical error in stock level means an incorrect availability status of a given Good provided by the system. A price error includes, for example, an understated price of the Good not caused by the Seller’s fault but solely due to a technical system error, incorrect discount calculation, or automation failure.

Each error (both regarding incorrect stock level and understated price) will be duly documented by the Seller, and the Buyer will be informed of the error immediately after it is identified. The notice to the Buyer will include information on the possibility of modifying the Order (exchange for another available Good), accepting the correct price of the Good (together with information on any additional payment by the Buyer), or canceling the Order.

Before accepting delivery of the package with the Goods, the Buyer is obliged to check whether the packaging has been damaged in transit. If the packaging shows signs of damage, the shipment should not be accepted and, in the presence of the courier (or independently, if another delivery method was chosen), a damage report should be drawn up or the fact should be properly documented in another way, and the Seller should be contacted immediately to clarify the matter. Checking the Goods upon receipt and preparing a damage report is a necessary condition for considering any claims by the Buyer for damage in transit or non-conformity of the Goods with the Contract.

§5. Payment Methods, Delivery Method and Time for Delivery of Goods

The Online Store accepts the following payment methods for the Goods and any other costs related to the Contract, in particular delivery charges:

  • payment card (VISA, MasterCard);
  • BLIK payment;
  • express payment (Apple Pay, Google Pay).

Payment methods cannot be combined within a single Order (i.e., one payment).

The Seller will provide the Buyer with proof of purchase in electronic form as soon as possible, but no later than on the day the Goods are delivered to the Buyer, or in paper form, along with the shipment containing the Goods.

The Buyer agrees to receive proof of purchase electronically at the email address provided when placing the Order.

The Buyer may choose the method of delivery of the Goods from the following options:

  • InPost – courier;
  • InPost – Parcel Locker;
  • DPD – courier

Detailed terms of delivery services are available on the respective websites of the selected service provider.

The time for dispatching the Goods to the Buyer is a maximum of 7 business days from the date of conclusion of the Contract. The start of the dispatch period to the Customer is counted from the date the Seller’s settlement account is credited (unless another deadline is provided in the description of the given Good or during Order placement and/or in the Order summary).

§6. Buyer’s Obligations

The Buyer is obliged to use the Online Store in accordance with the law, the provisions of the Terms and Conditions, and good practices, with respect for personal rights as well as the copyrights and intellectual property rights of the Seller and third parties. The Buyer is obliged to provide data consistent with the facts. The Buyer is prohibited from introducing or providing unlawful content.

The Buyer is entitled to use the resources of the Online Store solely for their own personal use. This means, in particular, that with regard to data and any other materials contained in the resources of the Online Store, both those protected under copyright law and those not subject to such protection, it is not permissible to use the above materials for the purpose of conducting commercial activities by the Buyer.

§7. Blocking Access to the Online Store

The Seller reserves the right to temporarily block access to the Online Store at any time if a given user violates the terms of use of the Online Store, in particular in situations of:

  • providing false personal data by the user;
  • using the functionalities of the Store contrary to their intended purpose;
  • violating laws, principles of social coexistence, as well as good practices by the user, both regarding content posted in the Store and towards the Seller;
  • behavior contrary to §6 of the Terms and Conditions.

§8. Right of Withdrawal from the Contract

The Consumer has the right to withdraw from the Contract within 14 days counted from the delivery of the Goods to the Buyer. In the case of a Contract that covers multiple Goods or parts, the above period is counted from the delivery to the Buyer of the last Good, batch, or part.

A condition for the Consumer to exercise the right of withdrawal from the Contract is to submit to the Seller an unambiguous declaration of intent to withdraw from the Contract in electronic form to: support@nitenoon.com, or in writing to the Seller’s registered address. In addition, the Consumer should present the original or provide the Seller with a copy of the previously received receipt for the Goods. To meet the 14-day deadline, it is sufficient to submit a declaration of withdrawal from the Contract before its expiry.

In the event of withdrawal from the Contract, the Seller shall refund the Consumer the price of the Goods within 14 days from receipt of the declaration of withdrawal from the Contract. The refund will be made using the same payment method that was chosen by the Buyer when concluding the Contract, unless the Consumer has expressly agreed to another method of refund that does not involve any costs for them.

In the event of withdrawal from the Contract, the Consumer is obliged to promptly return the Goods at their own expense, but no later than 14 days from providing the Seller with the declaration of withdrawal from the Contract. The returned Goods should be unused, intact, and undamaged.

The Consumer is obliged to deliver to the Seller a return document together with the Goods, providing precise information on which Goods from the Order are being returned and whether the return is total or partial.

The right of withdrawal from the Contract does not apply to contracts:

  • for the provision of services, if the entrepreneur has performed the service in full with the express consent of the consumer, who was informed before the performance began that after the service is performed by the entrepreneur they will lose the right of withdrawal from the contract;
  • in which the subject of the performance is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy their individualized needs;
  • in which the subject of the performance is an item liable to deteriorate rapidly or with a short shelf life;
  • in which the subject of the performance is an item delivered in sealed packaging which, after opening the packaging, cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;
  • in which the subject of the performance are items which, after delivery, by their nature become inseparably connected with other items.

The Seller has the right to refuse to accept a return of Goods that show any signs of use exceeding basic familiarization with the product, such as staining, signs of wear, mechanical damage, lack of original tag attachment, any fragrances (perfumes, deodorants, laundry agents, etc.).

The provisions of items 1–7 above also apply to a natural person concluding the Contract as part of their business activity, if the content of the Contract shows that the Goods are not related to the professional nature of that activity, resulting in particular from the subject of the business activity made available in the Central Registration and Information on Business.

Subject to item 8 above, the right of withdrawal from the Contract does not apply to Buyers who are not Consumers.

When exercising the right of withdrawal from the Contract, the Buyer may use the template available on the Website.

§9. Complaint Procedure

The Seller is liable to a Buyer who is a Consumer for non-conformity of the goods with the Contract, within the scope specified by the Consumer Rights Act, in particular Articles 43a–43g. The Seller thus indicates that non-conformity of the Goods with the Contract occurs when the Goods:

  • do not correspond to the description provided by the Seller;
  • do not correspond to the sample or are not in conformity with the presented model;
  • are not fit for the purposes specified by the Buyer, of which the Seller was informed before the Contract was concluded;
  • do not have the qualities attributed to goods of the same kind;
  • lack features that the Buyer may reasonably expect;
  • do not meet expectations regarding goods of that kind, based on public statements made by the Seller.

To avoid doubt, the Seller states that none of the provisions of the Terms and Conditions limits the rights of a Buyer who is a Consumer as provided by applicable law. Should a provision of such nature be found, the provisions of applicable law shall apply, in particular the Civil Code and the Consumer Rights Act.

The Seller is liable for defects in the Goods found within 2 years from their delivery to the Buyer.

A complaint may be submitted in writing via a selected postal operator to the Seller’s registered address or by sending an email to: support@nitenoon.com.

When submitting a complaint, the Buyer is obliged to provide their first and last name, describe the Goods subject to the complaint, as well as any other data necessary to consider the complaint, and specify their demands.

The Seller undertakes to consider the complaint without delay, but no later than within 14 days of its receipt. After considering the complaint, the Seller will inform the Buyer of the decision by letter, phone, or email, to which the Buyer agrees when submitting the complaint.

In the event of finding non-conformity of the Goods with the Contract, the Consumer may demand from the Seller:

  • replacement of the Goods;
  • repair of the Goods.

If the Seller has refused to repair or replace the Goods, has not repaired or replaced the Goods, or attempted to repair or replace the Goods but the Goods are still not in conformity with the Contract, then the Buyer who is a Consumer has the right to demand a reduction in the price of the Goods or – in the case of significant non-conformity with the Contract – to withdraw from the Contract. If the lack of conformity with the Contract is significant, the Consumer may demand a price reduction or withdraw from the Contract without first exercising the right to demand repair or replacement of the Goods.

In the case of an accepted complaint regarding Goods not in conformity with the Contract, the Consumer does not bear any costs. When submitting a complaint, the Consumer shall provide the Seller with the Goods subject to repair or replacement. The Seller is obliged to collect the Goods at its own cost, as well as bear the costs of repair or replacement, including, in particular, postal charges, transport, labor, and materials.

The provisions of items 1–9 above also apply to a natural person concluding the Contract as part of their business activity, if the content of the Contract shows that the Goods are not related to the professional nature of that activity, resulting in particular from the subject of the business activity made available in the Central Registration and Information on Business.

Subject to item 10 above, the right to submit a complaint under the statutory warranty for physical defects of the sold item does not apply to Buyers who are not Consumers.

When exercising the right to complain about Goods, the Buyer may use the template available on the Website.

§10. Registration of an Account in the Online Store

By completing the form provided in the Online Store, the Buyer may register an Account in the Online Store.

An Account in the Online Store is created after correctly completing the form by entering an email address and setting a password for the User Account. The User will receive a message with an activation link to the Store at the provided email address.

To log in to the Store, the User enters the email address provided during registration and the password set by themselves.

Registration of an Account in the Online Store requires reading the content of the Terms and Conditions and accepting its provisions.

A given User may have only one Account in the Online Store.

The User is obliged to provide true and accurate data when creating the Account.

The User has the right to unilaterally terminate the contract for the provision of electronic services by clicking “Delete account”, located in the “My account” tab in Settings. The User will then receive an automatically generated deactivation link to their email address. Clicking this link will irreversibly delete the User’s Account, which is tantamount to termination of the contract for the provision of electronic services.

Only Users are granted access to all functionalities provided by the Seller; in particular, only Users can check their Order history in the Store.

§11. Illegal Content, Rating of Completed Transactions

The Seller provides Buyers with a system for rating and publishing comments regarding purchased Goods.

Buyers may freely shape the content of ratings and comments they provide, subject to items 3 and 4 below.

It is prohibited to publish within the product rating system any content that is:

  • false;
  • unrelated to the given Goods;
  • offensive or vulgar;
  • racist or xenophobic;
  • otherwise unlawful or contrary to principles of social coexistence.

The Seller reserves the right to remove product ratings or comments whose content and subject are not in compliance with the Terms and Conditions, in particular with the provisions of this paragraph. Supervision over product ratings and comments is carried out in good faith and with due diligence and on the Seller’s own initiative or as a result of receiving a notice, in order to detect, identify, and remove Illegal content or other content not in compliance with the Terms and Conditions.

In connection with the ability to rate Goods and comment by Buyers, the Seller enables any person or entity to report information that such person or entity considers Illegal content. The notice should be submitted in Polish or English to the email address: support@nitenoon.com (so-called contact point). Pursuant to the Digital Services Act, the notice should contain the following elements:

  • sufficiently substantiated explanation of the reasons why the person or entity alleges that the relevant information constitutes Illegal content;
  • clear indication of the exact electronic location of the information, such as the exact URL or exact URLs, and, where appropriate, additional information enabling identification of Illegal content;
  • the name and surname or name and email address of the person or entity submitting the notice, except for notices regarding information considered related to one of the offenses referred to in Articles 3–7 of Directive 2011/93/EU;
  • a statement confirming the good-faith belief of the person or entity submitting the notice that the information and allegations contained therein are correct and complete.

If the notice contains electronic contact details of the person or entity that submitted it, the Seller will, without undue delay, send such person or entity confirmation of receipt of the notice. Likewise, the Seller will, without undue delay, notify the reporting person of its decision regarding the information to which the notice relates (removal, modification, leaving it as is), providing information on the possibility of appealing the decision.

In accordance with the Digital Services Act, the Seller examines notices and makes decisions in a timely, non-arbitrary, objective manner and with due diligence. If, for the purposes of the activities referred to above, the Seller uses automated means, it includes such information in the notification referred to in item 6 above.

The provisions contained in this §11 of the Terms and Conditions are without prejudice to the rights and obligations of the Seller and other persons or entities arising from the Digital Services Act.

Persons or entities that have reported Illegal content and to whom the Seller’s decisions regarding Illegal content or content not in compliance with the Terms and Conditions are addressed, and who wish to pursue their rights by means other than internal proceedings before the Seller, may use any out-of-court digital services authority to resolve the dispute.

§12. "15% Discount for Newsletter Sign-up" Promotion

  1. This promotion offers a 15% discount on purchases at the online store www.nitenoon.com to those who sign up for the newsletter.
  2. The discount is only available to new newsletter subscribers and can be used once for their first order.
  3. The discount code is sent electronically to the email address provided when signing up for the newsletter.
  4. The discount cannot be combined with other promotions, discount codes, or special offers, unless the terms and conditions of a given promotion state otherwise.
  5. The discount is valid for the period specified in the email containing the discount code.
  6. The store owner reserves the right to change or end the promotion at any time, subject to the rights acquired by customers.

§13. Final Provisions

The Seller makes the Terms and Conditions available on the Store’s website and provides them free of charge to Buyers (electronically) upon request.

The Terms and Conditions enter into force on 18.08.2025.

The Seller reserves the right to amend the Terms and Conditions for valid reasons, in particular in the event of:

  • a change in legal regulations affecting the content of the Terms and Conditions;
  • a change in the identifying data of the Seller;
  • changes in the Seller’s business operations;
  • a change in the scope of services provided by the Seller;
  • technical or technological changes in the functioning of the Store.

The Seller will make any changes to the Terms and Conditions available on the Store’s Website and by sending users an email to the addresses provided when placing orders, indicating the effective date of the changes to the Terms and Conditions, which shall not be earlier than 14 days from the date the changes are made available on the Store’s Website.

A Buyer who is a Consumer may use out-of-court methods of handling complaints and pursuing claims. The rules for access to these procedures are available, for example, on the website of the Office of Competition and Consumer Protection. The Consumer may also, among other things: (i) contact the Consumer Ombudsman; (ii) submit a request for dispute resolution to a permanent consumer arbitration court; (iii) submit a request for out-of-court dispute resolution to the provincial inspector of the Trade Inspection.

Each Buyer has the right to pursue claims arising from the Contract under general principles, i.e., by bringing an action under the relevant provisions of the Code of Civil Procedure.

Any disputes arising from the use of the Store that are not resolved amicably shall be settled by the common court having jurisdiction over the matter and place under the relevant provisions of the Code of Civil Procedure.

The law applicable to the rights and obligations relating to the Buyer’s use of the Store is Polish law.